privacy Policy

PRIVACY AND DATA PROCESSING POLICIES. This manual and policy will be effective as of November 7, 2019.

1. GENERALITIES

In an effort to protect our customers and website visitors, NETCROHOSTING LLC., a company incorporated under the laws of the State of Florida, United States, has established a Privacy and Personal Data Processing Policy in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal and provincial laws in Canada. This policy stipulates the conditions under which we will process the personal data we collect from you through contact forms, our online chat, or any other medium (emails, phone calls, contracts, or documents). By providing your data, you accept this policy on how NETCROHOSTING LLC. (hereinafter, the Company) will handle your personal information. Such processing will be carried out in compliance with applicable regulations and will be subject to any modifications or deletions as provided in this document. If, after reading this Privacy Policy, you do not agree with how we treat your data, we ask you not to use our services and to request the update, modification, or deletion of our database in accordance with the provisions of Section 7 of this document.

This policy is aligned with Canada's privacy laws, and its purpose is to:

Inform data subjects about the Company's personal information processing policy and allow them to exercise their right to access, update, delete, and rectify the data found in our databases and/or files. This document aims to protect and guarantee all matters related to the processing of personal data, and the fundamental rights and freedoms that all individuals possess.

Communicate to the data subject the information processing policies that will be applicable to their personal data, the manner in which they will be handled, the use that will be given to them, and how they can access their personal data.

This policy will be applied in a mandatory way to all personal data registered in physical or digital media that are likely to be treated by the Company as the party responsible for its processing.

This Privacy Policy governs the manner in which the Company NETCROHOSTING LLC. collects, uses, maintains, and discloses the information collected from the users of this website in Canada.

2. PURPOSE OF DATA COLLECTED

By providing your personal data, you authorize us to process it. This is understood as prior, express, and informed consent, as you have read this document before providing your data. The collection of personal data through our contact forms, online chat, telephone calls, virtual interviews, contracts, forms, or any other document will have the following purposes:

Customers:

Advise on matters related to the services offered by the Company and that have been consulted and/or requested by you.

Maintain constant communication about the services provided by the Company.

Send you communications regarding the contractual relationship.

Perform administrative and/or accounting procedures related to the contracting of services such as billing, collections, and payments.

Notify you for the purpose of giving notice of the service renewal term.

Send service proposals and invitations to company events or their allies, partners, or associates.

Perform activities aimed at customer loyalty, including and without limitation, communications of discounts, newsletters, gifts, and promotions.

Provide technical support service.

Receive and process requests, complaints, and claims.

Conduct satisfaction surveys.

Transfer personal data for service registration with an international entity.

Providers:

Preparation and conclusion of the contract.

Have constant communication about the services and/or products contracted.

Send communications regarding the execution of the contract.

Perform administrative and/or accounting procedures related to the contractual relationship such as billing, collections, and payments.

The processing of personal data may be carried out directly by the Company and/or by whom the latter determines, as long as it is done for the purposes set forth herein, for which it will not require additional authorization from you, which you expressly accept by providing your personal data. NETCROHOSTING LLC. guarantees your security, the privacy of your information, and respect for your data, within the framework of the limitations that the current internet allows us, being aware that we are not excluded from fortuitous events such as a hacker attack or malicious users who engage in cybercrime.

3. LEGAL FRAMEWORK

The processing of your personal data is carried out in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), which sets out the rules for the collection, use, storage, and disclosure of personal information. The data subject has rights guaranteed by law, such as the right to access, correct, and dispose of their data. We may also be subject to provincial privacy laws that are deemed substantially similar to PIPEDA in certain provinces.

Therefore, the Company and those in charge (WORKERS, SUPPLIERS, AND CONTRACTORS) must observe and respect these policies in compliance with their functions and/or activities, corporate guidelines for the treatment and protection of personal data, and the other provisions and clauses established by the Company, even after the termination of legal, commercial, labor, or any other type of links. Likewise, they must maintain strict confidentiality in relation to the data processed. The applicable jurisdiction for any legal dispute will be the laws and courts of the State of Florida, United States of America.

4. TYPE OF INFORMATION REQUESTED

In order to provide hosting services, corporate email services, server rentals, data center services, design and programming for web pages, and domain registrations, private information will be requested. This is understood as information that allows a person to be identified, such as an identity card number, names, physical and electronic addresses, and telephone numbers, among others.

Under no circumstances will the data collected here be subject to sale or transfer for any purpose.

The authorization of the Data Subject will not be necessary in the case of:

Information required by a public or administrative entity in the exercise of its legal functions or by court order.

Data of a public nature.

Medical or health emergency cases.

Data related to the Civil Registry of Persons.

We may also collect information on how users use our website, for example by tracking the number of unique visits received by the pages of the website or the domains from which users enter. We use "cookies" to track how users use our website.

The authorization cannot be revoked, nor can the deletion of the information be requested when the holder has a legal or contractual duty to remain in the database.

5. USE OF COOKIES

When you enter a website that uses cookies, you may be asked to complete a form to provide personal information, such as your name, email address, and interests. This information is included in a cookie and sent to your browser (Chrome, Firefox, etc.), which stores the information for later use. The next time you access the same website, your browser will send the cookie to the server. Each time the browser requests a page on the server, the message is sent again.

If you wish to withdraw your consent at any time, you must delete cookies by configuring your Internet browser.

6. SECURITY

Our commitment is to ensure the security of your personal data. Although we have the physical and technological means to ensure your information is adequately secured, we will do everything possible to protect your data, but we cannot guarantee the total security of the data you provide and to which you authorize us to access. We have our own and third-party servers, and we use recognized data and email storage providers. Our teams have access restrictions and other measures that reduce the likelihood of unauthorized access or information leakage. Likewise, we have legal tools in place to ensure that our workers, suppliers, and contractors are obliged to provide lawful treatment to the personal data that the Company must disclose in the exercise of its entrusted legal or management duties such as billing, payment, reports, and others.

Our web portal may include links to other websites. If you decide to go to any of the websites linked in our portal, you must take into account that each of these portals or websites has a different privacy policy, so we do not accept any responsibility for the information or personal data that you provide or provide outside our site.

Phishing is the sending of emails that, appearing to come from reliable sources (for example, banking entities), try to obtain confidential data from the user, which are subsequently used to carry out some type of fraud. To do this, they usually include a link that, when clicked, leads to fake web pages. In this way, the user, believing to be in a place of complete trust, enters the requested information that, in reality, will end up in the hands of the scammer. If you receive an email of this type or from someone who claims to work for us asking for your personal, commercial, or financial information, please forward the email to the following address: E-mail: infor@netcrohosting.com

7. CONSULTATION AND / OR CLAIM

For consultation, claim, and/or request for information, update, rectification, and/or deletion of your personal data, the request must be made in writing by the data subject using the Petitions, Complaints, or Claims form that you can find at E-mail: admin@netcrohosting.com

All requests, queries, and/or complaints must contain at least:

a) Name and surname of the data subject.

b) Identification number of the data subject.

c) Location data of the data subject (email, telephone, address, city).

d) Description of the request, query, or the facts that give rise to the claim.

e) Means by which you wish to receive a response.

f) Signature of the Petitioner.

g) Attach the documents that you consider relevant to support the request, query, and/or claim.

8. PROCEDURE TO MAKE CONSULTATIONS AND / OR CLAIMS

Requests, complaints, and/or claims in relation to knowing, updating, rectifying, and/or deleting the data and/or revoking the authorization will be handled within a maximum term of fifteen (15) business days from the day following the date of receipt. When it is not possible to respond within the aforementioned term, the data subject will be informed of the reasons for the delay and the response deadline will be indicated, which may not exceed five (5) business days following the expiration of the first term.

If you find that the request, claim, or query presents an error or is incomplete, the data subject will be notified and will have five (5) business days following the date of receipt to correct the identified shortcomings. After thirty (30) business days from the date of the request without any response from the data subject, it will be understood that the claim has been withdrawn.

If the Company is not the competent entity to resolve the complaint, it will transfer it, within the maximum response period mentioned here, to the competent entity, which will have the same term to respond, which will start from the date on which it receives the communication of the transfer of the query, claim, or request. The interested party or data subject will be informed of this situation so that they can follow up accordingly.

9. TRANSFER AND CONSERVATION OF INFORMATION

NETCROHOSTING LLC. may:

Keep the personal data of the data subjects in its databases, fulfilling the purpose authorized by the data subject, and making its greatest efforts to keep the information secure, safeguarding its integrity, truthfulness, and confidentiality.

Transfer or transmit, all or part of the personal data of the data subjects, to the workers, suppliers, or contractors of the Company, solely and exclusively for the purposes and objectives indicated in the authorization for the processing of personal data, in section 2 of this policy and in compliance with legal provisions.

10. MODIFICATIONS TO THE POLICY

The Company reserves the right to modify, rectify, alter, add, or delete any point of this document at any time and without notification, when they are the result of the application of a legal standard. It is the Customer's responsibility to stay informed of it for proper administration of their information. Any changes to this policy will be effective at the time it is published.

In the event that we intend to give a different use or destination to the initial reason for which your personal data was requested, your authorization will be requested through any means in which the record of said communication is included, such as email.

Send us a message

If you have any questions about our privacy policy, or if you want to know what information we have collected about you, please send us an E-mail: privacy@netcrohosting.com