Last Updated: October 18, 2025
NetcroHosting India is committed to you, our customer, through transparent and easy-to-understand information about our information practices. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when using our services in India.
1. Scope of this Policy and Legal Compliance
This Privacy Policy is designed to reflect the data protection laws applicable to residents of the Republic of India, including the **Digital Personal Data Protection Act, 2023 (DPDP Act 2023)**.
As a 'Data Fiduciary' for our users in India, we take our responsibilities seriously and ensure your data is handled with the utmost care and transparency.
2. Information We Collect
We collect information to provide, maintain, and improve our hosting services. This information is categorized as follows:
2.1 Information You Provide to Us
- Personal Identifiable Information (PII): Name, email address, phone number, physical address, and billing details.
- Account Credentials: Passwords and other security information for authentication and access.
- Payment Information: Details of transactions and payment instruments used for purchasing services.
2.2 Automatic Usage and Collection Information
- Service Usage Data: Information on how you use our services, including uploaded files, bandwidth used, and server logs.
- Device and Network Data: IP address (for geolocation, security, and compliance purposes in India), browser type, operating system, and referral pages.
- Cookies and Similar Technologies: We use cookies to track user preferences and optimize our websites.
3. Use of Information
We use the collected information with the explicit consent of the Data Principal or for a 'Legal Use,' as defined by the DPDP Act 2023:
- For Service Provision: To process orders, manage your account, and provide technical support.
- For Security and Compliance: To detect and prevent fraud, abuse, and security risks. **This includes monitoring to comply with India's telecom and IT laws.**
- For Service Improvements: To analyze usage to enhance customer experience and service quality.
- Marketing Communication: Only with your prior consent, we will send promotional emails about new services or features.
4. Disclosure of Information
We do not sell or rent your personal information to third parties. We only disclose your information in the following circumstances:
- Service Providers (Third Parties): We share information with partners who help us run our business (e.g., payment processors, CDN providers), who are contractually bound to protect your information.
- Legal and Compliance Requirements in India: **We will disclose your information if required by Law, in response to valid subpoenas or court orders, or to legitimate requests from governmental, regulatory, or law enforcement agencies in India.**
- Business Transactions: In the event of a merger, acquisition, or sale of assets.
5. Rights of the Data Principal - Under DPDP Act 2023
As a Data Principal, you have rights over your personal information. NetcroHosting is committed to facilitating the exercise of these rights for our users in India:
- Right to Access and Correction: You have the right to access your personal information and request the correction of inaccurate or incomplete data.
- Right to Erasure: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected (subject to legal retention obligations in India).
- Right to Objection/Withdrawal of Consent: You have the right to object to certain processing or withdraw your previously given consent.
- Right to Nominate a Representative: Data Principals may designate another person to exercise their rights on their behalf.
To exercise any of these rights, please use the contact details provided in Section 7.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy and to comply with our legal, regulatory, and fiscal obligations in India.
7. Grievance Officer for India
For any questions, complaints, or to exercise your rights as a Data Principal under the DPDP Act 2023, please contact our designated Grievance Officer for India:
| Detail | Specific Contact Information for India |
|---|---|
| Grievance Officer: | [Name of local legal contact or DPO here] |
| Compliance Email: | compliance-in@netcrohosting.com (or a specific email) |
| Address (India): | [Local or contact address in India, if applicable] |
We are committed to responding to all requests in a timely manner and in accordance with the timelines established by Indian law.
8. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of the page indicates the date of the most recent revision. We encourage you to review this page periodically for the latest information on our privacy practices.
